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Delivery Guidelines

Delivery Timelines

Our delivery times vary for different types of rugs. For standard size custom rugs the delivery times are given below for the different rug types.

Hand Tufted Rugs: 5 weeks onwards worldwide delivery

Flatweave Rugs: 5 weeks onwards worldwide delivery

Hand Knotted Rugs: 8 weeks onwards worldwide delivery

Wall to Wall Carpets: 4 weeks onwards worldwide delivery

Please note that the delivery times may vary based on the design and size of the custom rug.

Estimated delivery times are shown on the product page of each rug. When your order will be despatched a tracking number will be emailed to you allowing you to track your order as to when it will reach you.

Damaged Deliveries

Please check the packaging of your rugs thoroughly to ensure it is not damaged. In case of any damage to the packaging please do not sign for the delivery.

If the rug is damaged and you have signed for it we will be unable to assume any responsibility for it.

Place of Delivery

Our aim is to make deliveries as easy and convenient as possible. All deliveries will be made to the front door. In case of places with difficult access please inform us beforehand so we may make appropriate arrangements.

Delivery Charges

All our worldwide deliveries are free of charge.